Return and Refund Policy

Thank you for shopping at Charlie Mirrors! We strive to provide you with the best shopping experience and ensure your complete satisfaction with our products. However, we understand that sometimes returns and refunds may be necessary. Please read our Return and Refund Policy carefully to understand your rights and options.

1. Returns
1.1. Eligibility:

You may request a return within 7 days of receiving your order.
To be eligible for a return, the item must be unused, undamaged, and in its original packaging with all tags and labels attached.
Customized or personalized items may not be eligible for return, except in the case of manufacturing defects or damages during transit.

1.2. Return Process:

To initiate a return, please contact our customer support team at charliemirrors@yahoo.co.in or call us at 9810263565 to inform us about the return request.
Our team will guide you through the return process and provide you with a Return Authorization Number (RAN) and the return address.
Please pack the item securely to prevent damage during return shipping and clearly mark the RAN on the package.

1.3. Return Shipping:

The cost of return shipping will be the responsibility of the customer, unless the return is due to a manufacturing defect or an error on our part.

1.4. Inspection and Approval:

Once we receive the returned item, our team will inspect it for compliance with the return eligibility criteria.
If the item meets the return requirements, we will process the refund or replacement as per your preference.

2. Refunds

2.1. Eligibility:

Refunds will be issued for eligible returned items that comply with our return policy.
Any item not in its original condition, damaged, or missing parts for reasons not due to our error will not be eligible for a refund.

2.2. Refund Process:

Once the returned item is inspected and approved, we will process the refund within 7 days.
The refund will be credited to the original payment method used during the purchase.

2.3. Non-Refundable Items:

Gift cards and promotional vouchers are non-refundable and cannot be exchanged for cash.

3. Damaged or Defective Items

3.1. In the rare event that you receive a damaged or defective item, please contact us immediately upon receipt of the order.

Provide details and photographs of the damaged or defective item to our customer support team.
We will arrange for a replacement or issue a full refund, including return shipping costs, if applicable.

4. Exchange Policy

4.1. Unfortunately, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item separately.

5. Contact Us

5.1. If you have any questions or concerns about our Return and Refund Policy, please contact our customer support team at:
Email: charliemirrors@yahoo.co.in
Phone: 9810263565

By making a purchase from our website, you agree to abide by this Return and Refund Policy. Thank you for choosing Charlie Mirrors!